Legal

Terms of Service

Last updated: May 12, 2026

Heads-up: These terms were drafted to fairly represent how Vistalia actually works and are not a substitute for legal advice. Before relying on them in a dispute, have a qualified attorney in your jurisdiction review and adapt them to your facts.

These Terms of Service ("Terms") govern your access to and use of Vistalia ("Vistalia," "we," "us," or "our"), including the website, applications, APIs, and rendered video output (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Who can use Vistalia

You must be at least 18 years old and able to form a binding contract under the laws of your jurisdiction. Vistalia is built for licensed real estate professionals and the brokerages that employ or contract with them. By using the Service to market a real estate listing, you represent that you have the legal right to market that listing and to use the photos you upload.

2. Your account

You are responsible for keeping your sign-in credentials secure and for any activity that happens under your account. Notify us immediately at support@estatemotion.ai if you suspect unauthorized access. You may close your account at any time from Settings → Sign out → Delete my account.

3. Free trial

New accounts receive a free trial that ends at the earlier of (a) seven (7) days after signup or (b) three (3) rendered videos. After the trial ends, a paid subscription is required to render additional videos. We may modify the trial terms for future signups; existing trials are not retroactively changed.

4. Subscriptions and billing

4.1 Plans.

Paid plans are billed monthly in advance through our payment processor, Stripe. The current plans, prices, and quotas are listed on our pricing page and supersede any other reference. Quotas reset on your billing-cycle anniversary.

4.2 Auto-renewal.

Subscriptions auto-renew at the end of each billing cycle until canceled. You can cancel from Settings → Manage subscription at any time; cancellation takes effect at the end of your current cycle and you retain access until then.

4.3 Refunds.

Subscription fees are non-refundable except where required by law. If a render fails for reasons attributable to us (worker outage, render-side hallucination flagged within 24 hours), we will credit a replacement render at no charge.

4.4 Price changes.

We may change subscription prices with at least 30 days' notice by email. You may cancel before the new price takes effect.

5. Acceptable use

You agree not to use the Service to:

upload photos you do not own or have permission to use;
render videos for properties you are not authorized to market;
misrepresent property facts, condition, or location in the rendered output;
generate content that is fraudulent, defamatory, harassing, or otherwise unlawful;
attempt to reverse-engineer, scrape, or overwhelm the Service;
resell or sublicense the Service without a written reseller agreement.

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on severity.

6. Your content and our content

6.1 Your content.

You retain ownership of the listing photos, brand assets, and account data you upload ("Your Content"). You grant Vistalia a non-exclusive, worldwide license to host, process, and display Your Content solely to operate the Service for you. We do not use Your Content to train any machine learning model.

6.2 Rendered videos.

You own the videos that the Service renders for you. We retain a copy in your account library and any infrastructure caches as long as your account is active. Account deletion removes the rendered videos from our systems within 30 days.

6.3 Our IP.

The Vistalia software, brand, AI Motion Director model, prompts, templates, and music library remain our exclusive property. Nothing in these Terms transfers Vistalia's intellectual property to you.

7. AI-generated content disclaimer

Vistalia uses third-party AI models (currently Runway Gen-4 Turbo and OpenAI) to generate motion, classify scenes, and arrange listings. AI output is non-deterministic and can occasionally introduce visual artifacts that misrepresent a property (for example, morphed appliances or invented objects). It is your responsibility to review every render before publishing. Our "Render Safety" controls (Smart and MLS-Safe modes) reduce hallucination risk but do not eliminate it. Vistalia is not liable for damages arising from inaccurate rendered output that you publish.

8. MLS and fair-housing compliance

You are solely responsible for ensuring the videos you publish comply with your local MLS rules, state real estate licensing law, and the federal Fair Housing Act. Our outro card displays your license number and the Equal Housing Opportunity mark when configured; this does not constitute legal certification.

9. Service availability

We aim for high uptime but provide the Service "as is" and "as available" without warranty. Scheduled maintenance, render-engine outages, and third-party API limits (Runway, OpenAI, Supabase, Stripe) may temporarily affect availability. Our liability is limited as set out in Section 11.

10. Termination

You can stop using the Service at any time. We may suspend or terminate your access for violation of these Terms, non-payment, or risk to other users. On termination, Sections 6, 7, 11, 12, and 13 survive.

11. Limitation of liability

To the maximum extent permitted by law, Vistalia's aggregate liability arising out of or relating to the Service in any 12-month period will not exceed the greater of (a) the fees you paid us in that period or (b) one hundred US dollars ($100). Vistalia will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, or lost data, even if we have been advised of the possibility.

12. Indemnification

You agree to indemnify and hold Vistalia harmless from any claim arising out of (a) Your Content, (b) your violation of these Terms, or (c) your violation of any law or third-party right (including MLS or fair-housing rules).

13. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction there.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be announced by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance.

15. Contact

Questions about these Terms? Email support@estatemotion.ai.